Shipping policy

Shipping Policy – CAV Joinery Ltd

All products are designed and 3D-printed in-house by CAV Joinery Ltd, 167 Rock Street, Sheffield, S3 9JD, United Kingdom.

Orders are normally dispatched within 1–2 business days after payment confirmation, excluding weekends and UK bank holidays.

Delivery times are estimates only and may vary depending on destination, courier delays, customs processing, and public holidays.

UK Shipping

All UK orders are shipped using Royal Mail tracked services.

• Royal Mail Tracked 48 – typically delivered within 2–3 business days
• Free UK shipping is available on orders over £40

Tracking details are provided once your order has been dispatched.

EU Shipping

EU orders are shipped using tracked international services.

• Free shipping is available on EU orders over £85
• Orders under £85 are charged at the standard international shipping rate shown at checkout

For EU orders, local import VAT, customs duties, taxes, or courier handling charges may be payable before delivery unless clearly stated at checkout. These charges are not collected by CAV Joinery Ltd and are the customer’s responsibility.

International Shipping – Rest of World

International orders outside the UK and EU are shipped using tracked international services.

• Free shipping is available on Rest of World orders over £90
• Orders under £90 are charged at the international shipping rate shown at checkout

Shipping costs and delivery estimates are shown at checkout.

For international orders, local import VAT, customs duties, taxes, or courier handling charges may be payable before delivery unless clearly stated at checkout. These charges are not collected by CAV Joinery Ltd and are the customer’s responsibility.

Customs, Duties & Import Charges

Customers are responsible for any import duties, VAT, taxes, customs charges, or courier handling fees charged by their country unless clearly stated at checkout or on the product page.

CAV Joinery Ltd is not responsible for delays caused by customs checks, unpaid customs charges, incorrect import processing by local authorities, or the customer failing to pay charges requested by the courier or customs authority.

If a parcel is returned to us because the customer refused delivery, did not pay customs/import charges, failed to collect the parcel, or provided incorrect/incomplete address details, original shipping costs and any carrier return charges or additional postage costs may be deducted from the refund where permitted by law.

Incorrect Address or Failed Delivery

Please make sure your shipping address is complete and correct before placing your order.

If an order is returned to us because of an incorrect or incomplete address, refused delivery, or failure to collect from the courier, we may offer to resend the parcel once the customer pays the new postage cost.

If the customer prefers a refund instead, original shipping costs and any return costs may be deducted where permitted by law.

Shipping Costs & Refunds

Standard delivery refunds will be handled in line with applicable consumer rights.

Upgraded, express, international, or additional postage charges are non-refundable once the parcel has been dispatched, unless required by law.

If an item arrives damaged or faulty, please contact us as soon as possible with photos of the item and packaging so we can help resolve the issue.

Company & Tax Information

CAV Joinery Ltd
VAT: GB500631544
EORI: GB500631544000

Business address:
CAV Joinery Ltd
167 Rock Street
Sheffield
S3 9JD
United Kingdom

Email: info@cavjoinerystore.com