Shipping policy
🚚 Shipping Policy
At CAV Joinery Ltd, we aim to process and ship your order as quickly and transparently as possible. Please review the following terms regarding shipping and delivery.
📦 Order Processing
- All orders are processed and dispatched within 1–2 business days (excluding weekends and public holidays).
- Once shipped, you will receive a confirmation email with tracking details.
🇬🇧 UK Shipping
- Standard Delivery: £5.99 flat rate via Evri or Royal Mail. Estimated delivery 2–5 working days.
- Free Standard Delivery: Available on UK orders over £60.
🇪🇺 EU Shipping
- Flat Rate: £14.99
- Delivery Time: 5–14 working days
- Carriers: Evri, Royal Mail, or DPD
🌍 International Shipping (Outside EU)
- Flat Rate: £23.99
- Delivery Time: 5–20 working days
- Customers are responsible for paying any import duties, VAT, or customs clearance fees charged by their destination country.
- A valid email address must be provided at checkout to receive tracking and delivery updates.
⚠️ Important Information
- If a parcel is returned because the customer failed to respond to the courier for import duties, VAT, or taxes:
- The original shipping cost will not be refunded.
- In some cases, a £7 restocking fee may apply.
-
📦 Lost or Damaged Parcels
- If your parcel is lost or arrives damaged, please contact us at cavjoinery@gmail.com within 7 days of delivery.
- We will open an investigation with the courier (Evri / Royal Mail / DPD) and arrange a replacement or refund once confirmed.
⏳ Delivery Delays
While we aim to deliver within the estimated timeframes, delivery may be delayed due to:
- Courier delays
- Customs checks (for international orders)
- Seasonal demand
We will notify you promptly if delays occur.
🏢 Business Information
CAV Joinery Ltd
167 Rock Street
Sheffield, S3 9JD
United Kingdom
Email: cavjoinery@gmail.com