Refund policy
Returns & Refund Policy – CAV Joinery
All products are designed and 3D-printed in-house by CAV Joinery Ltd, 167 Rock Street, Sheffield, S3 9JD, United Kingdom.
We offer a 30-day return policy from the date your order is delivered.
Returns
We accept returns within 30 days of delivery, provided the item is:
• unused
• in its original condition
• returned in its original packaging where possible
• complete with all parts/accessories supplied
To request a return, please contact us first with your order number at:
You can also use the Returns / EU Withdrawal button on our website.
Returns sent without prior approval may be refused.
EU Right of Withdrawal
For customers in the European Union, you have the legal right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason.
To exercise your EU right of withdrawal, please use the Returns / EU Withdrawal button on our website or contact us by email with your order number.
After submitting a withdrawal request, the item must be returned without undue delay and no later than 14 days after telling us that you wish to withdraw from the purchase.
Returned items must be unused and in their original condition. Customers are allowed to inspect the goods in the same way they would in a shop, but we may reduce the refund if the item has been used, damaged, modified, or handled beyond what is necessary to inspect it.
Return Shipping
UK returns: Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
EU and international returns: Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
We strongly recommend using a tracked postal service, as the customer is responsible for the returned parcel until it is received by us.
Original Shipping Costs
For standard returns outside the legal withdrawal period, original shipping costs are non-refundable once an order has been dispatched.
Where the legal right of withdrawal applies, we will refund the item price and the standard outbound delivery charge paid at checkout. If the customer selected a more expensive delivery option, only the standard delivery cost will be refunded.
Customs, Duties & Refused Deliveries
For EU and international orders, customers are responsible for any:
• import duties
• VAT or local taxes
• customs charges
• courier handling fees
These charges are set by the customer’s country, customs authority, or delivery carrier. CAV Joinery does not control these charges unless clearly stated at checkout or on the product page.
If a parcel is:
• refused
• returned due to unpaid customs duties or taxes
• returned due to incorrect or incomplete address details provided by the customer
• returned because the customer failed to collect it from the courier
then any original shipping cost, return shipping cost, customs charge, courier charge, or handling fee may be deducted from the refund where permitted by law.
Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method.
Refunds are usually processed within 5–7 business days after inspection, but the time it takes to appear in your account depends on your bank or payment provider.
If the return is made under the legal right of withdrawal, the refund will be processed no later than 14 days after we receive the returned goods or receive evidence that the goods have been sent back.
Non-Returnable Items
The following items are non-returnable unless faulty:
• custom or modified items
• items showing signs of use or damage
• items returned without prior approval
• items returned incomplete or missing parts
• items returned outside the stated return period
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue.
Where possible, please contact us within 48 hours of delivery so we can resolve the issue quickly.
If the item is confirmed to be faulty, damaged, or incorrect, we will arrange a replacement or refund at no additional cost. This does not affect your statutory rights.
Order Cancellation Before Dispatch
If your order has not yet been dispatched, we may be able to cancel it before shipping.
If the order has already been dispatched, it must be returned after delivery before a refund can be issued, unless otherwise agreed.
Company Details
CAV Joinery Ltd
167 Rock Street
Sheffield
S3 9JD
United Kingdom
Email: info@cavjoinerystore.com
VAT Number: GB500631544
EORI Number: GB500631544000
Important Note
CAV Joinery Ltd reserves the right to decline returns that do not meet the conditions above or are received outside the stated return period, except where the customer has legal rights that apply.
